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Email marketing remains the most cost effective marketing channel, but still so many people are struggling with the basics. Check out our infographic and if you can relate to any of our top 4 take aways from the Integrated Live 2016 show you should get in touch with us.
Do you want better delivery of your email marketing campaigns?
Do you know what GDPR is and how to prepare for it?
Do you want to create professional looking, mobile ready emails?
If you’re a UK based marketer do you know the implications of using an email marketing platform with servers based overseas?
If you have a Gmail account you probably need to pinch and zoom all over your emails. No friendly mobile version for you unfortunately.
However, Google have announced some great news for email marketers; “Gmail and Inbox by Gmail will support emails created with responsive design, meaning their content adapts to fit screens of all sizes. Text, links, and even buttons will enlarge to make reading and tapping easier on a smaller screen. If you’re on desktop, you’ll also see improvements, since emails designed for mobile can also adapt to fit larger screens.”
So that basically means that Gmail will now support CSS media queries and responsive design will finally render for Gmail accounts and that now means approximately two-thirds of all email clients now support responsive design yay!
Google’s Pierce Vollucci (Associate Product Manager at Gmail) and Steve Bazyl (Developer Programs Engineer at Google Apps) said that based on email designer’s feedback, Gmail will first support media queries based on width, orientation and resolution, but added “this is just one part of an overall effort to expand CSS support in Gmail and to give email designers more control over how their messages are rendered”. So fingers crossed we have more design and code treats heading our way!
Email developers will know that coding for Gmail is really hard. For example, display:none is a CSS property that hides certain elements within your email. If you want to display a specific image on a desktop view but hide it on a mobile view, this would have involved styling multiple attributes inline such as:
style="width: 0px; max-height: 0px; overflow: hidden; float: left; display: none; height: 0px;"
This extra coding would require more testing and taking up more of your precious time in designing and developing your emails for Gmail. But not anymore!
Google is also adding support for a number of CSS font and background properties, so email designers will have more typography options and be able to take advantage of scalable and responsive background images.
Email marketers and designers will also be very pleased to hear that Google is also now supporting <style> blocks. Until now, you would be forced to use inline CSS.
The change was rolled out to the entire family of clients, including Gmail, Google Apps, and Inbox by Gmail.
Our previous blog on the importance of data quality and the ‘Reform of EU Data Protection Rules’ covered the impending changes to data protection within the EU.
But as further details on this have come to light, it is now clearer as to the true impact this will have for email marketers; so you might be wondering just what you can do in order to prepare for this.
Read on to find out more about how these changes will affect your email marketing and how you can prepare well in advance.
Ways to ensure that you’re well equipped
- Review your opt-in procedures
New rules state that consent for email marketing must be explicit, specified and informed. This means that it cannot be inferred from silence, pre-ticked boxes or inactivity. Additionally, your data privacy notices/declarations used when collecting their email addresses must be clear on how their data will be used and their right to have their details changed or removed at any time of their choosing.
In order to comply with this, we suggest that you clearly communicate with consumers what their email address will be used for and why and how it will benefit them in a concise, jargon-free declaration or statement.
On top of this, to make sure that you’re completely covered in this department, keep a record of exactly when and how each subscriber was added onto your email marketing database.
Age verification for juniors
It will become mandatory for you to request the consent of a parent or guardian in order to lawfully process the data of any child or junior subscriber – in the UK this will be defined as anyone under the age of 13.
So if your organisation targets products or services at children and collects their data, you should begin thinking about emplacing a system to verify individuals’ ages and gathering the consent of a parent or guardian; bearing in mind that your privacy notice must also be written using language that children will easily understand.
- Accommodate for individuals’ “right to erasure”
The GDPR’s “Right to erasure” article proclaims that marketers will be required to give individuals the means to exercise their right to access, rectify or delete their data, as well as object to how their data is being used.
Therefore, as is already email best practice, always include a clear unsubscribe link at the bottom of each of your emails with another link for any subscribers to update their existing details. This will also benefit your own marketing and sales efforts as it keeps your database up-to-date and ensures that you’re only communicating with those that are most interested in what you have to say.
For email marketers, the crux of it is that your list growth and subscription process will need to involve more transparency with regards to how their data will be used, more careful recording of subscribers’ consent to this and providing ample opportunities for them to remove or edit the information you hold.
While these changes are likely to involve a rethink of how your data is being gathered and held (increasing workloads!), the EU’s strict stance on this issue does put a stronger obligation for adherence with email best practice methods and for data lists to be grown organically instead of relying on shortcut solutions such as purchasing data.
This in turn is sure to result in an increase in open rates, click rates, email deliverability and ultimately return on investment for what is already one of the most profitable weapons in any marketer’s arsenal.
…but what if Brexit succeeds?
With the EU referendum right around the corner, Brexit becomes a realistic outcome that organisations may also have to adapt to. While the immediate implication is that this will leave British organisation exempt from stringent EU legislation, these changes are not solely being put forward by the EU and we believe that these are just a response to what is becoming a global trend toward stricter data security and control. Therefore, we recommend following suit as it also avoids any potential last-ditch panic to put these practices in place and as mentioned, your return on email marketing only stands to improve.
For additional advice on how you can begin to actively take steps to accommodate these changes, please feel free to get in touch with your Account Manager.
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